FAQ

To buy on Hotelify you need to create an account. Creating an account is quick and easy.
Registered customers also have a better shopping experience, can consult their order history and track the status of shipments independently.

Yes, contact our customer service by calling +39 051 230 034 or by sending an email to info@hotelify.com .

Log in to your personal area and click on "Manage addresses" or visit this page: https://www.hotelify.com/account/addresses

You can also add a new address during checkout by clicking "Create a new address".

No problem! Go to this page https://www.hotelify.com/account/login and click on "Forgot your password?", enter the email address associated with your account and click on "Recover password". Follow the instructions you received by email to recover your password.

Of course, in Hotelify you can also purchase without a VAT number but you must be an operator in the hospitality sector.

No, individuals or companies that do not manage a hospitality facility are not permitted to purchase.

Delivery is generally made within 2-5 working days from order confirmation. For items that require more time, you will find the shipping times indicated within the product sheet.

No problem! Contact our customer service by calling +39 051 230 034 or by sending an email to info@hotelify.com .

You can always change or cancel your order until it has been handed over to the courier. Contact us by calling +39 051 230 034 or by sending an email to info@hotelify.com .
Customized products are excluded.

For purchases with bank transfer, we process and ship the order upon receipt of payment.
For any need our Customer Care is always at your disposal by telephone at +39 051 230 034 and by email at info@hotelify.com .

Contact our customer service by calling +39 051 230 034 or by sending an email to info@hotelify.com . We will solve the problem as soon as possible.

To speed up deliveries we have several warehouses located throughout Italy. You will receive a tracking email for each shipment, in this way you can manage all your deliveries. For any problem contact us by calling +39 051 230 034 or by sending an email to info@hotelify.com .

To speed up deliveries we have several warehouses located throughout Italy. The products purchased may be shipped from different warehouses at different times.
You can follow all deliveries via the tracking links sent by email. For any problem call +39 051 230 034 or send an email to info@hotelify.com .

To request samples of our products, contact us by calling +39 051 230 034 or by sending an email to info@hotelify.com .

If you have special needs you can contact our customer care by calling +39 051 230 034 to arrange collection at our premises.

Yes, from the following countries: Italy, France, Germany, Austria, Belgium, Luxembourg, Spain, Monaco, Croatia and Slovenia.
To ship to a different country call +39 051 230 034 or send an email to info@hotelify.com .

Shipping cost is €9.84 excluding VAT.

Shipping is free for orders containing only products marked with the appropriate "Free shipping" label.

The order is shipped within one working day from the date of order confirmation.
For items that require more time, shipping times are indicated on the product sheet.

The order is generally delivered within 2-5 working days from the date of order confirmation.
For items that require more time, shipping times are indicated on the product sheet.

When the goods are shipped you will receive an email confirming shipment with the link of the courier used.
You can also track your order from your personal area via this linkhttps://www.hotelify.com/account .
The order execution status will be "Fulfilled" if the goods have been completely shipped or "Partial" if only part of the goods have been shipped.

To update the shipping address of your order, contact our customer service by calling +39 051 230 034 or by sending an email to info@hotelify.com .

Of course! Before completing your purchase you will be asked to enter your shipping address. Always indicate the street number, the name of reference on the intercom and possibly the telephone number of the person in charge of collecting the delivery.

To speed up deliveries we have several warehouses located throughout Italy. The products purchased may be shipped from different warehouses at different times.
You can follow all deliveries via the tracking links sent by email. For any problem call +39 051 230 034 or send an email to info@hotelify.com .

No, the courier does not deliver on Saturdays and Sundays.

The courier will leave you a delivery notice and will make a second delivery attempt within the next 24 hours . If you are not present at the second attempt, the package will be stored or delivered to a collection point based on the type of product involved.
In case of storage, you will be contacted by customer service to reschedule the delivery.
In case of delivery of the goods to a collection point, it will be sufficient to go to the location indicated in the notification email.

On Hotelify.com you can ship to the following countries: Italy, France, Germany, Austria, Belgium, Luxembourg, Spain, Monaco, Croatia and Slovenia.
You can ship the goods to a different country by calling +39 051 230 034 or by sending an email to info@hotelify.com .

All products in the Hotelify catalog are available, except those with the words "This product will be available from ...". In this case the product is temporarily out of stock, but you can still purchase it and have priority shipping as soon as it becomes available.

If you haven't found what you were looking for, you can use the search bar at the top right, or you can call us on +39 051 230 034 .

The Hotelify catalog is designed to offer the best professional hotel supplies. Whether you are a B&B, vacation home or agritourism, in Hotelify you will only find products designed to meet the needs of all types of accommodation facilities.

Of course! In our showroom located in Bologna in an elegant historic building from the 16th century (Palazzo Minarini) you can see and touch a selected assortment of products, always guided by our team of experts. Book an appointment now by calling +39 051 230 034 .

No, but you can still purchase products that are temporarily unavailable so that you can have priority shipping as soon as they become available again.

The payment methods accepted on Hotelify.com are:

• Credit and debit card
• PayPal
• Bank transfer
• Google Wallet
• Apple Pay

All payments are made via a secure connection: data is transmitted in encrypted form via SSL protocol, to protect them from any attempt at decoding and counterfeiting.

No, cash on delivery is not accepted.

There are several reasons why a credit card payment is not accepted. Check that you have entered all the correct information or check with your bank for the following conditions:

• Your credit card has expired
• The card's spending/credit limit appears to have been reached
• PSD2 compliant authentication service is not active

The invoice is automatically generated upon receipt of payment. You will receive a paper copy by email.